Business Studies

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GCSE

Business Operations

Question

Why is engaging well with the customer important?

1 year ago

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2 Replies

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741 views

C

Chase Hegmann


2 Answers

G
Gift Ogbebor

There are many reasons why engaging well with the customers is important. Firstly, if the customer feels they have been given a good customer service they are more likely to want to go back to the shop and purchase more items. This in return is good for the business as it means that their revenue and profits will increase.

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You want the customer to return and buy again. You also want them to choose you based on your reputation.

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