Business Studies



Business Operations


What are the dangers of poor customer service?

1 year ago


2 Replies





2 Answers

Alexander S Profile Picture
Alexander S Verified Sherpa Tutor ✓

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Hi Jazmin

There are a few dangers to providing poor customer service:

  1. Dissatisfied customers are less likely to make a purchase or repeat a purchase
  2. Poor customer service can lead to a company gaining a bad reputation either by word of mouth or customers and potential customers discussing them on social media

Both of these can lead to a business having fewer customers which will negatively impact their sales revenue

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Erin Kennedy

When a business provides bad customer service it is likely to impact the brands reputation and in turn brand image

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