Which one of the following documents sets out the duties and responsibilities of a job role?
Select one answer.
Which two of the following are financial methods of motivating employees?
Select two answers.
Figure 1 shows the organisational structure of a business.
Which one of the following best describes the organisational structure shown in Figure 1?
Select one answer.
Which two of the following are ways of working?
Select two answers.
Brewhouse Coffee plc
Brewhouse Coffee plc runs 240 coffee shops in the UK and Ireland and employs 4,000 people. Most baristas are employed part-time on flexible hours contracts, so that each shop can put extra staff on duty during the busy morning rush and send staff home when the shop is quiet in the afternoon. Shop managers and assistant managers work full-time on permanent contracts.
Table 1 shows the number of full-time and part-time employees at Brewhouse Coffee in each region.
Table 1
| Region | Full-time employees | Part-time employees |
|---|---|---|
| North of England | 300 | 700 |
| Midlands | 250 | 600 |
| South of England | 450 | 1,000 |
| Ireland | 200 | 500 |
| Total | 1,200 | 2,800 |
Using the information in Table 1, identify which region has the largest number of part-time employees.
Using the information in Table 1, calculate the percentage of Brewhouse Coffee's employees who work part-time.
You are advised to show your workings.
Which one of the following is an example of informal training?
Select one answer.
Table 1 shows the number of training days completed by employees at each of a business's four distribution centres in one year.
Table 1
| Distribution centre | Training days completed |
|---|---|
| Centre 1 | 96 |
| Centre 2 | 84 |
| Centre 3 | 120 |
| Centre 4 | 100 |
Using the information in Table 1, calculate the average number of training days completed per distribution centre.
You are advised to show your workings.
Which one of the following documents states the skills and qualities that a business is looking for in a new employee?
Select one answer.
Which two of the following are examples of external recruitment?
Select two answers.
Which one of the following best describes a flat organisational structure?
Select one answer.
Which two of the following are non-financial methods of motivating employees?
Select two answers.
Extract A: Halo Freight plc
Halo Freight plc is a logistics business that moves goods for online retailers. It operates 95 distribution centres in the UK, France and Spain and employs 7,800 drivers and warehouse staff. Chief executive Owen Baptiste took over the business in 2020.
Most warehouse staff at Halo Freight work on part-time contracts and are paid by the hour. Drivers work full time. Over the last four years Halo Freight has found it hard to keep staff, and many warehouse workers have left to join rival firms. Each new warehouse worker costs Halo Freight £750 to recruit and train.
Table 1 shows the staff turnover rate at Halo Freight's distribution centres.
Table 1: Staff turnover rate at Halo Freight's distribution centres
| Year | Staff turnover rate (%) |
|---|---|
| 2021 | 18 |
| 2022 | 24 |
| 2023 | 31 |
| 2024 | 27 |
Give one financial method of motivating employees.
Using the information in Table 1, identify the year in which Halo Freight had the highest staff turnover rate.
