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Technology Practice Questions

Question 1

9 marks

Answer all parts of this question. You do not need to refer to a particular business.

(a)

Which one of the following is an example of a business using digital communication with its stakeholders?

  • A Computer-aided manufacture
  • B Email newsletter sent to customers
  • C Leaflets delivered to homes
  • D Printed price list
(b)

Explain one way a business can use digital technology to communicate with its employees.

(c)

Bramfield Tools Ltd records how customers contact the business.

Table 1: Customer enquiries received by Bramfield Tools Ltd in May

Method of contact Number of enquiries
Webchat 1 440
Email 960
Telephone 1 200
Social media 2 400

Using Table 1, calculate the percentage of enquiries in May that were received by webchat.

Show all workings.

(d)

State and explain two drawbacks to a business of using social media to communicate with its customers.

Question 2

6 marks
(a)

Which one of the following is most likely to be a drawback to a business of using digital communication with its customers?

  • A Messages reach customers instantly
  • B Customers receive so many messages that some are ignored
  • C It is usually cheaper than printing leaflets
  • D Customers can reply quickly
(b)

Which one of the following is an example of e-commerce?

A Advertising the business on a billboard
B Paying employees' wages by bank transfer
C Selling products through the business's own website
D Using a spreadsheet to record the business's costs

(c)

Explain one way e-commerce can help a small business to access a wider market.

(d)

Table 1 shows the sales of a small business in one month.

Table 1

Type of sale Value
In-store sales £27 000
Online sales £18 000

Using Table 1, calculate online sales as a percentage of the business's total sales.

Show your workings.