Identifying & Understanding Customers Practice Questions

Question 1

4 marks
(a)

Which one of the following is an example of a need rather than a want?

A A games console
B Clean drinking water
C A designer handbag
D A holiday abroad

(b)

A cereal manufacturer launches a new breakfast cereal without first finding out what its customers want. Very few boxes are sold and the stock has to be thrown away.

Which one of the following has the business most likely suffered?

A A costly mistake
B Economies of scale
C Increased customer loyalty
D Increased market share

(c)

Identify two reasons why it is important for a business to identify the needs of its customers.