Question 1
4 marks(a)
What is a benefit to a business of pinning a message on a staff noticeboard?
- A Employees can reply to the message immediately
- B Managers receive confirmation that the message has been received
- C The same message can be shown to all staff at a low cost
- D The business can be certain that every employee has read the message
Your answer [1]
(b)
Priya owns a garden centre. She needs to give her 12 employees a new table of trade discounts, which they must use when serving customers and check again each time an order is taken.
Which is the most appropriate way for Priya to communicate the new discounts to her employees?
- A A phone call to each employee
- B A post on the garden centre's social media page
- C A text message to each employee
- D An email with the discount table attached
Your answer [1]
(c)
What is a disadvantage for a business of holding a face-to-face staff meeting rather than sending the same message by email?
- A Employees are not able to ask questions about the message
- B Employees must stop work at the same time to attend
- C The message cannot be explained in detail
- D The message can only be given to one employee at a time
Your answer [1]
(d)
A clothing shop uses its social media page to tell customers about new stock.
What is a risk to the shop of communicating with customers in this way?
- A Images of the new stock cannot be included
- B Negative comments from customers can be seen by the public
- C Only customers who live near the shop can see the posts
- D Posting on social media costs more than sending letters
Your answer [1]