The Importance of Training Flashcards

All 6 cards in this deck

What is meant by 'training and development'?

The process of providing employees with additional skills, knowledge and qualifications.

What effect does training have on employee productivity?

It increases productivity — new skills let employees make products faster and with fewer errors.

What benefit does training bring a business that is introducing new technology?

Employees become skilled and efficient at using the new technology, so the business can cope with the change.

How does training affect employee motivation?

It increases motivation — employees feel valued, so work harder.

How does training a workforce protect a business's reputation with customers?

Trained staff produce high quality goods and give good customer service, maintaining customer satisfaction.

True or false? Once a business has paid to train an employee, it is certain to keep that employee.

False. Trained employees may leave and take their new skills to another business — a particular risk with off the job training.