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Business

GCSE · AQA

QuestionsFlashcards

The Purpose & Nature of Businesses
Business Ownership
Setting Business Aims & Objectives
Stakeholders
Business Location
Business Planning
Expanding a Business
- Business Expansion
  11
- Economies & Diseconomies of Scale
  12

Technology
Ethical & Environmental Considerations
The Economic Climate
Globalisation
- How UK Businesses Compete Internationally
  7
- Exchange Rates
  5
Legislation
Competitive Environment
- Operating in Competitive Markets
  6
- Risks & Uncertainty
  9

Production Processes
- Producing Goods & Services
  5
- Efficiency in Production
  6
The Role of Procurement
The Concept of Quality
Good Customer Service
- Customer Service in Business
  6
- ICT & Customer Service
  6

Organisational Structures
- Key Principles of Organisational Structures
  11
- Management & Communication in Different Structures
  9
Recruitment & Selection of Employees
Motivating Employees
Training
- The Importance of Training
  6
- Methods of Training
  8

The Exam Papers
- Paper 1: Influences of Operations & HRM on Business Activity
  7
- Paper 2: Influences of Marketing & Finance on Business Activity
  5
Business Exam Skills
Structuring Your Responses

Ensuring Consistent Quality Flashcards

All 5 cards in this deck

What is total quality management (TQM)?: An approach where quality is the responsibility of all employees, who prevent errors by checking their own work against standards, creating a culture of quality.
Give two advantages to a business of using TQM to maintain consistent quality.: Faults are corrected before they pass to the next stage, so they do not become more costly; and employees monitoring their own work improves motivation and efficiency.
Give two drawbacks of introducing TQM.: It can be difficult to introduce, and it only works if all employees believe in it.
What quality issue can arise when a growing business outsources work to another business?: Outsourced work must be regularly monitored and inspected to meet the main business's standards; low-quality suppliers risk late deliveries and unsatisfactory products.
How must a franchise maintain consistent quality across all of its outlets?: By using rigorous policies and regular inspections of every outlet to keep service levels consistent.