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Business

GCSE · AQA

QuestionsFlashcards

The Purpose & Nature of Businesses
Business Ownership
Setting Business Aims & Objectives
Stakeholders
Business Location
Business Planning
Expanding a Business
- Business Expansion
  11
- Economies & Diseconomies of Scale
  12

Technology
Ethical & Environmental Considerations
The Economic Climate
Globalisation
- How UK Businesses Compete Internationally
  7
- Exchange Rates
  5
Legislation
Competitive Environment
- Operating in Competitive Markets
  6
- Risks & Uncertainty
  9

Production Processes
- Producing Goods & Services
  5
- Efficiency in Production
  6
The Role of Procurement
The Concept of Quality
Good Customer Service
- Customer Service in Business
  6
- ICT & Customer Service
  6

Organisational Structures
- Key Principles of Organisational Structures
  11
- Management & Communication in Different Structures
  9
Recruitment & Selection of Employees
Motivating Employees
Training
- The Importance of Training
  6
- Methods of Training
  8

The Exam Papers
- Paper 1: Influences of Operations & HRM on Business Activity
  7
- Paper 2: Influences of Marketing & Finance on Business Activity
  5
Business Exam Skills
Structuring Your Responses

Measuring & Identifying Quality Problems Flashcards

All 6 cards in this deck

What is quality control?: Inspecting products and services at the end of production to ensure customers receive high-standard goods.
What is quality assurance?: Carrying out quality checks at specific stages during production to identify faults before the end of the manufacturing process.
Give two ways a business can measure quality or identify quality problems.: Customer questionnaires and factory inspections; returns rates and customer complaints can also be monitored.
True or false? Faults found by quality control at the end of production are cheaper to put right than faults found earlier.: False. Fixing faults at the end of production is more expensive than finding them earlier in the process.
Why are inspections a cost of maintaining quality?: Extra employees are needed to check products before they go to customers.
Why is staff training a cost of maintaining quality?: Employees have to be trained, and paid for, so they can complete the job to the required standard.