Sherpa

Existing user?

Business

GCSE · OCR

QuestionsFlashcards

1.1 Business Enterprise & Entrepreneurship
- The Purpose of Business Activity
  8
- The Nature of Enterprise
  11
1.2 Business Planning
- Why Write a Business Plan?
  4
- The Business Plan
  10
1.3 Business Ownership
1.4 Business Aims & Objectives
- Aims & Objectives
  8
- Changing & Differing Objectives
  6
1.5 Stakeholders in Business
- Stakeholders
  9
- Stakeholder Considerations
  12
1.6 Business Growth
- Organic Growth
  6
- External Growth
  12

3.1 The Role of Human Resources
3.2a Organisational Structures
- Different Organisational Structures
  10
- Organisation Charts
  8
3.2b Different Ways of Working
3.3 Communication in Business
3.4 Recruitment & Selection
3.5 Motivation & Retention
3.6 Training & Development
- Training & Development Methods
  15
- The Importance of Training & Development
  13
3.7 Employment Law

4.1 Production Processes
- Methods of Production
  15
- Technology in Production
  10
4.2 Quality of Goods & Services
- Quality
  9
- Methods of Ensuring Quality
  10
4.3 The Sales Process & Customer Service
- The Sales Process
  16
- Customer Service
  11
4.4 Consumer Law
4.5 Business Location
4.6 Working with Suppliers
- Procurement
  9
- Logistics & Supply Decisions
  9

5.1 The Role of Finance
5.2 Sources of Finance
- Financing Business Activity
  14
- Choosing Appropriate Sources of Finance
  24
5.3 Revenue, Costs, Profit & Loss
5.4 Break-Even
- The Importance of Break-Even
  7
- Using Break-Even
  2
5.5 Cash & Cash Flow
- The Importance of Cash
  10
- Cash Flow Forecasting
  15

6.1 Ethical & Environmental Considerations
- Ethical Considerations
  16
- Environmental Considerations
  15
6.2 The Economic Climate
6.3 Globalisation

Organisation Charts Flashcards

All 8 cards in this deck

What is span of control?: The number of employees who report directly to one manager.
What is the chain of command?: The route by which instructions and communications flow from the top to the bottom of a business, showing who is answerable to whom.
What is delegation?: Passing authority for a task down from a manager to a more junior employee.
What are subordinates?: Employees who work under, and report to, a manager above them in the organisation chart.
What is authority in a business?: The power a person has to make decisions and give instructions to others.
What is an organisation chart?: A diagram of a business's structure, showing its departments and layers, who is responsible for whom and the lines along which communication passes.
When a manager delegates a task, who remains accountable for it?: The manager: they keep overall responsibility for the outcome, even though the subordinate has been given the authority to do the task.
Give one benefit to a business of delegation.: Any one of: managers have more time for important work; subordinates feel trusted, so they are more motivated; subordinates develop skills, preparing them for promotion; decisions are made by people closer to the work.