The Importance of Training & Development Flashcards

All 13 cards in this deck

How does training increase productivity?

Trained staff work faster and make fewer mistakes, so output per employee rises.

Give one benefit of training employees that relates to the product or the customer.

Any one of: production of high quality goods; good customer service.

What is the link between training and employee retention?

Training gives employees new skills and makes them feel valued, so they are motivated and less likely to leave.

Why does a business retrain staff when it introduces new technology?

So employees can use it effectively and efficiently, which improves productivity and overall business performance.

Give one drawback to a business of training employees.

Any one of: it is costly; it takes employees away from their work, so output falls; trained staff may leave for a competitor.

How does training help a business develop?

Trained staff can introduce new products, extend the product range and create new designs.

How does training help a business deal with a skills shortage?

It builds the skills the business lacks among its own staff, instead of having to recruit them externally.

Give one benefit to an employee of staff development, e.g. gaining a qualification.

Any one of: new skills and knowledge; better promotion prospects and pay; more confidence and motivation.

Give one advantage to a business of taking on apprentices.

Any one of: it can be cheaper than hiring already-skilled workers; training is tailored to the business's needs; it helps avoid skill shortages; apprentices often become loyal employees.

Give one drawback to a business of taking on apprentices.

Any one of: it pays for their training and for experienced staff's time to supervise them; the money is wasted if the apprentice leaves before finishing; mistakes by apprentices who are not yet skilled can waste resources.

Give one benefit to an employee of doing an apprenticeship.

Any one of: they earn an income while learning; they gain a qualification that helps their career.

Give one drawback to an employee of doing an apprenticeship.

Any one of: pay is usually low while they are learning; the qualification is often specific to one job, so it opens fewer options than a general qualification.

How does staff development help a business meet its future staffing needs?

It prepares existing employees for more senior roles, so when a manager leaves someone is ready to be promoted instead of recruiting externally.