Training & Development Methods Flashcards

All 15 cards in this deck

What is induction training?

Training given to new employees when they start, introducing them to the business's procedures and systems, health and safety rules and their colleagues.

Give one benefit of induction training.

Any one of: new employees learn their role and the business's procedures quickly, so they become productive sooner; they feel confident and welcome when they start.

What is on-the-job training?

Training while doing the job, by being shown how to do it by a more experienced colleague and then practising.

Give one advantage to a business of on-the-job training.

Any one of: it costs less and takes less time than sending staff on a course; employees learn practical skills by doing the real job.

Give one drawback of on-the-job training.

Any one of: the employee may be doing the job before they have all the skills needed, causing stress and mistakes; the colleague doing the coaching may pass on bad habits.

What is off-the-job training?

Training that takes place away from the employee's normal job, often outside the workplace, for example at a college or on a course run by specialist trainers; it may lead to a qualification.

Give one advantage to a business of off-the-job training.

Any one of: it can lead to a recognised qualification; it can be run by experts in the subject or industry, bringing in skills the business lacks.

Give one drawback of off-the-job training.

Any one of: it is expensive, e.g. course fees and travel; employees are away from work, so production time is lost.

What is an apprenticeship?

A form of staff development where an employee works for the business while studying and training towards a qualification.

Name three forms of staff development.

Vocational qualifications (job-related skills), academic qualifications (general knowledge, e.g. a degree) and apprenticeships.

What is the difference between training and staff development?

Training is short term and teaches the skills for a particular job; development is longer term and builds the employee's overall potential for future roles.

Why can on-the-job training reduce the output of experienced employees?

The experienced colleague has to stop their own work to show the trainee what to do, so they produce less.

Why might a business choose off-the-job training when a job carries safety risks?

Trainees can practise on special equipment or in simulations away from real customers, so mistakes do not cause injuries or damage.

Give one cost to a business of induction training.

New employees are paid while they are not yet producing, and someone has to be paid or released to run the induction.

How can induction training reduce a business's costs from health and safety problems?

New employees learn the safety rules before they start, so there are fewer accidents, compensation claims and bad publicity.