The Importance of Communication Flashcards

All 5 cards in this deck

Give one impact on a business of insufficient communication with employees.

Employees are unsure what to do, so they make mistakes and the quality of the good or service falls.

True or false? Giving employees too much communication can harm a business.

True. Excessive communication wastes time and employees may miss the important information, reducing efficiency.

Give two ways good communication with employees benefits a business.

Any two of: higher motivation; better retention (lower labour turnover); fewer mistakes, so better quality work; higher productivity.

Why do all the functional areas of a business need to communicate when developing a new product?

Each is involved, e.g. marketing researches demand, operations makes it and finance funds it, so information must be shared for the launch to succeed.

What is the difference between internal and external communication?

Internal communication is between people in the same business; external communication is between the business and people outside it, e.g. customers or suppliers.