4.4 Consumer Law Flashcards
All 11 cards in this deck
What does 'satisfactory quality' mean under consumer law?
The goods are well made and free from faults, so they work properly and last a reasonable length of time.
What can a customer ask for if a product does not meet consumer law?
Their money back, a repair or a replacement.
Why may consumer law create training needs for a business?
Sales staff must know the law so they never describe products falsely and handle complaints about faulty goods correctly, avoiding refunds, court cases and bad publicity.
What is the purpose of consumer law?
To protect consumers from poor-quality products and poor business practices.
What three quality rights must goods meet under consumer law?
They must be described accurately, be fit for purpose, and be of satisfactory quality.
Give one consequence for a business of breaking consumer law.
Any one of: prosecution and fines; compensation claims, refunds or replacements; bad publicity that damages its reputation; loss of customers.
What does consumer law require about the safety of goods a business sells?
Goods must be safe to use, e.g. a toy maker must use non-toxic paint.
Give one cost to a business of complying with consumer law.
It may need better raw materials or more quality checks so its goods are safe and of satisfactory quality, which raises its costs.
What does 'fit for purpose' mean under consumer law?
The goods must do what they are meant to do, including anything the seller claims they can do.
What does 'as described' mean under consumer law?
The goods must match the description the business gave, such as in an advert, on a label or on its website.
How has social media increased the effect on reputation of selling faulty goods?
Customers can quickly tell many people about faulty goods or poor service, so other customers switch to rival businesses.